Kuala Lumpur International Airport (KLIA) has implemented new 3D sensor technology for its Automated Queue Management System (AQMS) in order to manage and reduce queue wait times. This system helps enhancing the travellers’ experience by reducing the wait times to under 10 minutes and also ensure effective physical distancing at all major touchpoints and making the airport journey safer in the midst of the COVID-19 pandemic.
AQMS leverages Internet Of Things (IOT) technology to accurately count the number of people in a certain area; proactively monitor congestion and overcrowding; and alert ground staff for necessary intervention to reinforce and comply to service level standards and Standard Operating Procedures (SOP). The first phase of the AQMS has been completed for all security screening check points including the boarding gates. The system will be implemented at all critical touchpoints and the subsequent phase that is currently in progress for check-in, immigration and customs is targeted to complete by June this year.
The group chief executive officer (Group CEO) of Malaysia Airports, Dato’ Mohd Shukrie Mohd Salleh says, “With the digital technology in place, we will transform the airport processes into more efficient services that will better serve our passengers in terms of safety and convenience. For the airport, the AQMS fits both our aspirations in fighting the pandemic and our on-going Airports 4.0 transformation. We hope to create strategic value to all the relevant partners and government agencies by leveraging the data captured from the AQMS to be more efficient and effective resource planning and allocation. This distribution of analytics is a concerted effort for the airport community to work together in enhancing the passenger journey.”