Contact Center Software Market Expected to Grow Strong through 2026

September 16, 2022

September 16^TH,2022/IndustryNewsGlobal/ -- This new report from Stratview Research analyses the Contact Center Software Market over the trend period from 2014 to 2019 and forecast period from 2022 to 2026. The insights of the report shall enable informed decision making and strategy formulation for the near future to capitalize on the opportunities.

Contact Center Software Market Overview:

The sudden outbreak of the COVID-19 has led to unforeseen fluctuations across many industries and the Contact Center Software Market is no different. Derived from the previous market scenario, the Contact Center Software Market is likely to witness an impressive CAGR of 21.1% during the forecast period but with the global crisis in action, the growth curve has deviated from its expected path and exhibits an uncertain trajectory at present. 

Get access to a deeper coverage of the impact of COVID-19 on this Market here: https://www.stratviewresearch.com/Request-Sample/2734/contact-center-software-market.html#form

The Contact Center Software Market is segmented by–

By Solution (Automatic Call Distribution (ACD), Call Recording, Computer Telephony Integration (CTI), Customer Collaboration, Dialer, Interactive Voice Responses (IVR), Reporting & Analytics, Workforce Optimization, Others)

By Enterprise Size (Large Enterprise, Small & Medium Enterprise)

By End-Use (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Traveling & Hospitality, Others)

Region(

Key Players:

• Enghouse Interactive Inc. (US)
• Cisco Systems Inc. (US)
• Unify Inc. (Germany)
• Five9 Inc. (US)
• Genesys Telecommunications Laboratories Inc. (US)
• Oracle Corporation (US), SAP SE (Germany)
• Mitel Networks Corp (Canada)
• Avaya Inc. (US)
• NEC Enterprise Solutions (US)

Regional analysis:

By region, the North America market held the highest market share in 2020 and is projected to grow at a healthy CAGR in the coming years. This is ascribed to large presence of domestic players; strong investments in emerging technologies, such as analytics, big data, and cloud platforms. The importance on improving efficiency by enhancing outbound & inbound operations has also been increasing among both large as well as SMEs, further bolsters the regional market growth during the review period.

About Stratview Research

Stratview Research is a global market intelligence firm providing wide range of services including syndicated market reports, custom research and sourcing intelligence across industries, such as Advanced Materials, Aerospace & Defense, Automotive & Mass Transportation, Consumer Goods, Construction & Equipment, Electronics and Semiconductors, Energy & Utility, Healthcare & Life Sciences, and Oil & Gas.

For enquiries,
Contact:
Stratview Research
E-mail: sales@stratviewresearch.com
Direct: +1-313-307-4176

Author : Emily