The National Marine Manufacturers Association (NMMA) revealed 58 winners of the 2020 Marine Industry Customer Satisfaction Index (CSI) Awards for outstanding customer service yesterday. At the NMMA's 2021 State of the Recreational Boating Industry and Awards Presentation this morning, award winners were acknowledged.
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2020, and December 31, 2020. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 175,000 customers.
“Consumer expectations of products and services are dramatically increasing across all industries. In recreational boating, we collectively continue to enhance our brand, product, and dealer experiences to provide exceptional customer service and quality products,” noted Robert Newsome, senior vice president of operations for NMMA. “Today, we honor those boat and engine brands who deliver on these values and are examples of excellence in customer satisfaction.”
The list of companies, across 13 categories, which were honored with 2020 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry are-
Aluminum Outboard Boats
Fiberglass Bass Boats
Fiberglass Outboard Boats
Inboard Watersports Boats
Sterndrive Bowrider Boats
Sterndrive Cuddy & Express Boats
2021 G3 SunCatcher Select 324 RC
2021 Bentley Pontoons 223 Bentley Navigator
2021 Princecraft Vogue 25 RL Sport
2021 Silver Wave SW3 2410 CLS
2021 Silver Wave SW5 2410 JS Swingback
Source - https://www.boatingmag.com/